The Auto Collision Technology Department supports the mission of the College and the Instructional Division by providing a comprehensive instructional program to meet the needs of the Auto Collision industry in South Texas. With guidance from an industry based advisory committee, the program oversees instructional delivery and specialized courses including the certificate and associates degree program, industry and contract training to local businesses, preparation for I-Car (Inter Industry Conference on Auto Collision Repair) certification, competency based continuing education courses, and participation as active members of relevant societies and organizations that encourage instruction in the most modern techniques use of equipment. Through intensive advisement, tutorials, counseling and guidance, and placement assistance, students are given the support and resources, including extensive hands-on work to provide trained Auto Collision graduates to meet the demands and requirements of industry standards.
Customer Service Principles
The Auto Collision Technology program provides training with the opportunity to contribute and provide a curriculum designed to give students quality technology and skills needed in this particular field of study.
Customer Service Goals, Objectives and Standards
The Auto Collision programs goal is to provide the best education possible for developing a collision technician with the required skills and work attitudes required by industry.
Process for Receiving Information and Filing Complaints
The Auto Collision Technology Department will respond promptly to all complaints within one business day in compliance with the student handbook. Suggestions or complaints will be received in person or in writing to the TSTC Harlingen customer relations representative. All suggestions and complaints will be acknowledged and reviewed. Resolutions will be completed within three days.
Customer Service Representative:
Reviewed Date: February 26, 2011