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Customer Service

Purpose Statement

The Auto Collision Technology Department supports the mission of the College and the Instructional Division by providing a comprehensive instructional program to meet the needs of the Auto Collision industry in South Texas. With guidance from an industry based advisory committee, the program oversees instructional delivery and specialized courses including the certificate and associates degree program, industry and contract training to local businesses, preparation for I-Car (Inter Industry Conference on Auto Collision Repair) certification, competency based continuing education courses, and participation as active members of relevant societies and organizations that encourage instruction in the most modern techniques use of equipment. Through intensive advisement, tutorials, counseling and guidance, and placement assistance, students are given the support and resources, including extensive hands-on work to provide trained Auto Collision graduates to meet the demands and requirements of industry standards.

Customer Service Principles

The Auto Collision Technology program provides training with the opportunity to contribute and provide a curriculum designed to give students quality technology and skills needed in this particular field of study.

The Auto Collision program will respond carefully to student educational needs and priorities

The Auto Collision program will provide technical excellence by maintaining highly skilled and trained faculty

Continuous educational skilled training is the basis of our quality plan

Customer Service Goals, Objectives and Standards

The Auto Collision programs goal is to provide the best education possible for developing a collision technician with the required skills and work attitudes required by industry.

Provide students with a well equipped facility

Provide students with skilled, educated and industry experienced faculty

Provide the student with Customer Service in regards to their educational needs

Process for Receiving Information and Filing Complaints

The Auto Collision Technology Department will respond promptly to all complaints within one business day in compliance with the student handbook. Suggestions or complaints will be received in person or in writing to the TSTC Harlingen customer relations representative. All suggestions and complaints will be acknowledged and reviewed. Resolutions will be completed within three days.

Customer Service Representative:

Jose Vargas 
Dept. Chair Autobody Collision Technology
1902 North Loop 499
Harlingen, Texas 78550
(956) 364-4659 Fax: (956) 364-5159
jose.vargas@harlingen.tstc.edu

 

Reviewed Date: February 26, 2011











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