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Customer Service

DEPARTMENT GOALS AND PRINCIPLES

The Purpose of this unit is to provide and maintain a high quality associate degree level of technical education program to provide the Biomedical facilities in Texas with highly trained Technicians, who posses up-to-date knowledge, skills and safe work ethics, in the Biomedical field and to help our students in obtaining initial employment.

We will value each student through our professional attitude, competence, and efficiency. We will welcome input and feedback and will use that to improve our performance.

EXPECTATIONS

As a customer you can expect us to:

Treat each customer with professionalism and respect.

Provide and maintain a competent faculty

The Department will attend to the needs of the customer in a timely manner.

The Department makes it a priority to value and respond to customer feedback in a timely manner.

Provide and maintain a fully equipped and up to date Biomedical laboratory.

GOALS

Our customer service goals are to:

1. Provide each student with a course information sheet, instructors telephone numbers, and a copy of the Texas State Technical College Harlingen handbook.

2. Utilize Advisory Committee input, attend seminars and set personal growth goals in order to be more effective in the classroom and in working and interacting with students.

3. Students will be seen on a walk in basis and it is a priority of the instructors and lab assistants to be readily available to the students.

4. Providing a suggestion box for student input.











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