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Customer Service

Mission Statement


Provide our students with quality instruction on current and emerging software development concepts and technologies as well as other complimentary skills currently in demand in industry.


The Department of Computer Networking and Security Technology (CNST) faculty and staff will:

    1)      Support and promote effective use and management of the instructional resources of the
             CNST Department.

    2)      Integrate available state-of-the-art educational technology for instructional delivery through the
             use of Team Leaders who will:
    a)      Maintain an up-to-date syllabus and course information sheet for assigned core courses.
    b)      Coordinate multiple sections with other faculty.
    c)      Provide instructional materials, examinations, presentations, etc. in a timely fashion.
    3)      Be accountable and responsive to our customers (students/parents), including:
    a)      Returning customer calls/emails within one working day of receipt.
    b)      Initiating resolution within one working day of initial call/email.
    c)      Resolving problem within one week of initiative.

    d)      Posting and forwarding feedback requests to immediate supervisor on all email
            correspondence and telephone messages.
    4)      Communicate effectively by:
    a)      Providing a web site that has:
    i)        Information regarding the Department
    ii)       Information regarding CNST(NIM) services and support
    iii)     Information regarding CNST(NIM) initiatives
    iv)     Information regarding student activities
    b)      Communicating such intentions via office and/or classroom posters and handouts.
    5)      Strive to achieve 80% student satisfaction in Instructional Delivery items on the yearly
            Student Satisfaction Survey.

    6)      Pursue professional development, as appropriate, and as outlined in Instructional
             Division guidelines.

    7)     Acquire up-to-date industry certifications as appropriate, and as outlined in individual
            Professional Growth Plans.

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