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Customer Service

Computer Science and Software Development Department Purpose Statement              
Updated: 01/06/06

The Computer Science and Software Development Department supports the mission of TSTC Harlingen and the Instructional Division by providing and maintaining a high quality two-year educational program that develops students' skills and knowledge in the use of sound principles and practices of application software design, development, implementation and maintenance to prepare graduates for employment in the Data Processing and Computer Information System industries as programmers/analysts, systems analysts, consultants and customer engineers. The department partners with industry professionals from computer related fields through a program advisory committee that guides course curriculums and degree plans developed to complement prescribed "hands-on" experiences in state-of-the-art laboratories and encourages early introduction of new techniques including Multi-User Operating Systems, Visual Languages, and System Analysis and Design. Faculty supports students' success and outcomes through structured faculty advisement activities, coordination of a program-specific peer-tutoring program, and through job placement.

Customer Service Principles 

The Computer Science and Software Development Department provides instructional services to Texas State Technical College - Harlingen customers - students and industry.

        Provide our students with quality instruction on current and emerging software development concepts and technologies as well as other complimentary skills currently in demand in industry.

        To ensure academic excellence by maintaining knowledgeable and highly skilled faculty and staff.

        Customer feedback, Faculty and Staff Evaluations, and Advisement from Industry will be the basis for improving quality of instruction.

        The CSSD Department will respond, in a timely manner and with due consideration, to customer needs, preferences and priorities.

Departmental Goals

        Increase student enrollment, and retention by providing students with:

1.      Quality instruction on current and emerging software development topics to prepare them for work in todays software development industry.

2.      Knowledgeable and adequately trained faculty and staff to meet student needs and TSTC instructional requirements.

3.      An adequate lab environment, with proper hardware and software for student instruction and lab tasks.

4.      Assistance in job placement after graduation.

5.      Course articulation for predetermined high school courses and courses offered through College Connections or similar programs.


        The CSSD Department will:

1.      Work closely with TSTC Administration to promote CSSD faculty education and training to ensure students will have a knowledgeable and highly skilled Instructor.

2.      Promote cross training within the department, and with other CIS cluster departments to insure students will have a knowledgeable and highly skilled Instructor.

3.      Attempt to work closely with industry to increase employer base for Co-ops.

4.      Promote the use of blended learning to course curriculum.

5.      Expand collaborations with high schools, colleges, and industries. 


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