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Customer Service Principles

I. PURPOSE STATEMENT

The Business/Social and Behavioral Sciences Department provides support and enhances our college's technical education mission: to provide Texas industry with employees who perform well at entry-level positions by virtue of their competence in interpersonal skills, critical thinking, and effective decision-making; to prepare graduates for advancement in the workplace through the acquisition of superior social abilities and skills; and to facilitate their progress towards the successful completion of further educational goals and/or lifelong learning experiences.

II. CUSTOMER SERVICE PRINCIPLES

The Business/Social and Behavioral Sciences Department through Distance Learning and the Business/Social and Behavioral Sciences Lab provides services to students, faculty, staff, administration, industry, and the government/civic community. As a customer you can expect us to:

  1. Have the highest integrity and be professional
  2. Treat you with courtesy and respect.
  3. Strive for continuous improvement.

III. CUSTOMER SERVICE GOALS

  1. To promote the use of emerging technologies in the teaching/learning process in all disciplines.
  2. Maintain excellent communications to assure efficient and effective instruction.
  3. Utilize available ancillary resources to enhance instruction.

IV. PROCESS FOR RECEIVING INFORMATION AND FILING COMPLAINTS

The Business/Social and Behavioral Sciences Department will respond promptly to all complaints. Suggestions or complaints may be received in person, by telephone, by email, or in writing to the TSTC Harlingen customer relations representative. All suggestions or complaints will be acknowledged and reviewed. Resolution will be completed within one week.

V. CUSTOMER RELATIONS REPRESENTATIVE

Ruby Campuzano, Department Chair
1902 North Loop 499
Harlingen, Texas 78550
Irma Rangel Science and Technology Building
Office: 317 Phone: (956) 364-4763
Fax: (956) 364-5167
ruby.campuzano@harlingen.tstc.edu











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