Customer Service Principles
I. PURPOSE STATEMENT
The Business/Social and Behavioral Sciences Department provides support and enhances our college's technical education mission: to provide Texas industry with employees who perform well at entry-level positions by virtue of their competence in interpersonal skills, critical thinking, and effective decision-making; to prepare graduates for advancement in the workplace through the acquisition of superior social abilities and skills; and to facilitate their progress towards the successful completion of further educational goals and/or lifelong learning experiences.
II. CUSTOMER SERVICE PRINCIPLES
The Business/Social and Behavioral Sciences Department through Distance Learning and the Business/Social and Behavioral Sciences Lab provides services to students, faculty, staff, administration, industry, and the government/civic community. As a customer you can expect us to:
III. CUSTOMER SERVICE GOALS
IV. PROCESS FOR RECEIVING INFORMATION AND FILING COMPLAINTS
The Business/Social and Behavioral Sciences Department will respond promptly to all complaints. Suggestions or complaints may be received in person, by telephone, by email, or in writing to the TSTC Harlingen customer relations representative. All suggestions or complaints will be acknowledged and reviewed. Resolution will be completed within one week.
V. CUSTOMER RELATIONS REPRESENTATIVE
Ruby Campuzano, Department Chair