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Techone Card Q & A

Question 1 My TechOne card is not working in the Cafeteria?

Question 2 How do I add a meal plan to my TechOne card?

Question 3 When will I receive my card?

Question 4 How do I change my name and address on my TechOne card Account?

Question 5 I don't like my picture, I want to take a new one?

Question 6 How do I check my balance?

Question 7 I’m a first time student, how much do I pay for a new ID?

Question 8 I came to TSTC a long time ago, do I need an ID?

Question 9 My TechOne card was Lost/Stolen what do I need to do?

Question 10 I never received my TechOne card?

Question 11 What happens if I received my TechOne card with out a picture?

Question 12 My TechOne card is not working at the ATM?

Question 13 How do I reset my password?

Question 14 What if I do not own any Government ID?

Question 15 Will my loans be transferred to my TechOne card?

Question 16 What if my card has been declined or suspended?

Question 17 What if my card has been restricted?

Question 18 My card has no picture on it, will it still work?

Question 19 I would like to order another card with a picture?

Question 20 I am a student as well as a staff member, can I use my TechOne card as key to access to my office or building?

Question 21 Can I transfer my funds to another bank account?

Question 22 Can I withdraw money from other ATM machines?

Question 23 When can I use my Financial Aid money from my TechOne card?

Question 24 How can I pay if I overdraft?

Question 25 I am not familiar with computers, how do I active my card?

Question 26 My HigherOne acct. shows a 97000000000 it said that is frozen what can I do?

 

Answer 1: Student needs to make sure his Meal Plan account is working properly and or  put money in their Mustang Bucks account in order for it to work in the Cafeteria.

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Answer 2: If using meal plan Student needs make sure his meal plan has been sponsered or paid for with cashier’s window at Student Services Bldg M. Once meal plan is paid student needs to bring the invoice to the ID Center and we will set-up the meal plan .

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Answer 3: You will be receiving your Tech One card in 7 to 10 working days.

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Answer 4: (1.) Student needs to make changes with admission first (make sure to bring any neccesary documents for proof of name change ect.) (2). Pay the fee of $10.00 at the cashier window. (For Name Change and New Card) (3). Wait the next day, allowing information to be imported. 4. Need to bring the invoice showing the $10.00 fee payment. (For Name Change and New Card)

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Answer 5: Yes, student can take a new picture but they have to pay the fee of $10.00 at the cashiers window, bring the invoice to the ID Office and re-take picture. *(Student must wait 24 hrs to re-order card so picture can get imported)

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Answer 6: Students can go to www.techonecard.com and login using the e-mail address and password they created when activating their card. If they have any problem we can help them, by calling HigherOne customer service or helping them in the web site.

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Answer 7: First time student's id is included in their "Designated tuition".

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Answer 8: Yes the student needs to have an ID, if student attended TSTC in the past and his Id has not expired, student can continue using it.

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Answer 9: Student needs to report it lost or stolen to HigherOne or come by the id office. Then go to Cashiers (Student Services) and pay $10.00 fee for a replacement.

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Answer 10: The first thing to do is stop by the ID Office so we can check the Status of your card. If the address is correct, and card was delivered then student needs to pay for a re-placement ($10.00 fee) before we can re-order another one.If Higher One file shows return by the post office and the address is correct we waive the fee.

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Answer 11: If students have an old Id with no picture on it, they can bring it in and have their picture take,cancel the old one, and re-order a new one (fee will be waived).

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Answer 12: 1.)Student needs to have the card activated. 2.)Student needs to have F.A. refund transferred to their account. 3.)Student must type in correct pin#. If all of the above fails then student must come to Id Center to resolve the matter.

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Answer 13: (1.)Student can go to www.techonecard.com (2.)We can help them here in the ID Center

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Answer 14: We can take their picture using any other form of ID, but student needs to bring in Official (valid) Gov. ID, if student does not bring in ID with in 20 days the student's account will be on hold, after 40 days it will be suspended, after 60 days account will be locked.

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Answer 15: Yes. Student Loans or Grants, or Financial Aid will be transfer to the TechOne account.

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Answer 16: : Student does not have money on their account or they overdrafted. We can call Higher One and check with them.

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Answer 17: Student should contact HigherOne Customer Service at their convenience. Further details of why the card is restricted can be obtained when the cardholder speaks with a Customer Service Representative.

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Answer 18: Yes it will, on and off Campus.

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Answer 19: Yes they can order a new card with a new picture but they need to pay the fee of $10.00 for the replacement.

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Answer 20: No they have to use their staff ID Card. (Tech one card is only for your refund).

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Answer 21: Yes, after activating your card Log in to techonecard.com and click on "transfer & payments" you make the choice of amount and back using your personal bank's routing# and account#.

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Answer 22: Yes student can withdraw money from other ATM but the HigherOne bank will charge the student a fee plus the fee charge by the ATM.

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Answer 23: The student money will be deposited after the 11th class day.

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Answer 24: You can make a check for the overdraft amount or money order and use a scanner to scan your check and make a deposit. 2.) You can also purchase a "Money Pack" which are sold at any local pharmacy stores near you .3) Student can also transfer from another One Account holder using his/her E-mail as long as both parties agree. 4.)One Account holder may also use a personal bank to transfer money to his/her One Account. 5.)If students need help depositing they need to stop by the "ID Center."

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Answer 25: You can bring your Tech One Card to the ID Center and someone will be glad to assist you in activating it.

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Answer 26: We need to get the student photo ID Verification or we can call Higher One Customer Service to resolve this issue.

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