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New Student ONLINE Verification Instructions

Federal Law Requires all financial Institutions to obtain, verify, and record information that identifies each person who opens an account with Higher One.

What this means for you:

When you open an account, we will ask you for your name, address, DOB, and other information that will allow the Higher One bank to identify you.

WE WILL ALSO ASK TO SEE YOUR DRIVER’S LIC. OR ANY OTHER GOVERNMENT ISSUED ID DOCUMENTS.

To better serve you please log on to your higher one account using your username and password that you created when you activated your card to make sure you are verified.

PLEASE FOLLOW THESE 4 STEPS TO GET VERIFIED ONLINE:

INSTRUCTIONS:

Step 1

Once you have logged in to Higher One Account Go to the last tab on the right and look for "easy help".

Step 2

You will be re-directed to an Internal "Easy Help" page which will provide you with an additional link to "upload your Image".

Click on "GET FAST ANSWERS. GO TO EASY HELP NOW".

Step 3

NOTE: Remember you will need to scan YOUR Gov. Issued Id. i.e. (Valid: DL, state ID, Passport, ect.)

On the EasyHelp page you will need to click on the third tab (Ask a Question):

Please fill in the following at its appropiate location.

*Subject: CIP Verification

*Question: Please Verify

*Browse: (please remember to locate your scanned image of the Gov. ID. you saved.)

Step 4

You will be choosing a "Category" from the drop down list:

"Managing My Profile"

Once you have chosen this category, you are ready to submit.

 

After students have submitted the correct documentation, Student will have to wait a min period of an hour and a half to be cleared to use his/her refund from Financial Aid.











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