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Customer Service

Purpose Statement

The purpose of the Mathematics Department is to support and enhance the college's technical education mission; to provide Texas industry with employees who perform well at the entry level by virtue of their competence in mathematical manipulations and problem-solving techniques using principles of mathematics, physics and engineering; to prepare graduates for advancement in the workplace through the acquisition of superior science and mathematics-based problem-solving skill; and to facilitate progress toward successful completion of further educational goals and/or lifelong learning experiences.

Customer Service Principles

  1. Provide an environment conducive to the maximum achievement of our students.
  2. Maintain a highly trained faculty and staff.
  3. Treat everyone with courtesy, dignity, and respect.
  4. Provide an atmosphere that is open to suggestions for continuous improvement.

Customer Service Goals

  1. Provide quality instruction.
  2. Make decisions based upon what is in the best interest of all students.
  3. Make continuous efforts to improve and enhance methods of instruction and evaluation of student progress.
  4. Be diligent in the effort to ensure that all students are properly placed in their courses to ensure their greatest potential for success.
  5. Provide out-of-class help to students during office hours and in extra tutoring sessions.

Process for Receiving Information and Filing Complaints

The Mathematics Department will respond promptly to all complaints. Suggestions or complaints may be received in person, by telephone, by e-mail, or in writing to the TSTC Harlingen. All suggestions or complaints will be acknowledged and reviewed. Resolution will be completed in a timely manner.

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