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Helping a TSTC Student Succeed (HATSS)


To assist students on scholastic and/or financial aid suspension appeal by providing guidance, academic support, and motivation so they can achieve their educational goals and improve their academic standing.


HATSS is a mentoring program designed to aid students who are on financial aid and/or academic suspension appeal. TSTC faculty, staff, and administrators volunteer to mentor students for success in their program of study. Students placed on financial aid suspension must first appeal to the Financial Aid Office.  Student on scholastic suspension must appeal through the Office of Student Success currently located in at the Learning Resource Center, 2nd floor.  If an appeal is granted, students are required to participate in the HATSS Mentoring Program as a condition for re-enrollment at TSTC.  All students participating in the HATSS Mentoring Program will be required to participate in traditional classroom instruction.  HATSS Mentees (Students) will be assigned a Mentor with whom they meet once a week; however, other program requirements will be discussed during the Saturday College 101 seminar, which is one of the first program activities.   More information on this mandatory seminar is provided further below under Mentee Role & Responsibilities section.

The following conditions apply to students participating in the HATSS Mentoring Program: 

  • Students can register for no more than 7 college hours

  • Student can only register for courses that provide clasroom instruction, NO ONLINE COURSES

  • Students will be allowed to register for one semester at a time.

    Students who register for more than the hours allowed or for more than one semester will have additional classes deleted.


Mentee Role & Responsibilities:

  • College 101 Seminar
    Students are required to attend a Saturday College 101 seminar (3 1/2 hrs) done by the Office of Student Success/HATSS Program at the beginning of the semester after census date.  The seminar provides an overview of the HATSS Mentoring Program, Mentee (Student) Role and Responsibilities, information on scholastic and financial aid policies and procedures, and other policies that may affect student success. Students also learn how to calculate Grade Point Average (GPA) and completion rates, and access campus and comunity resources.  A college 101 quiz is administered at the end of the seminar. 

    Students who do not attend College 101 will have to attend 3 workshops in its place plus the 2 workshops already required for a total of 5 workshops. 

  • Workshops
    Students are required to attend two Critical Thinking workshops or a workshop sponsored by the Office of Student Success, Support Services, Student Life, General Studies, or Learning Resource Center. 

    Workshops may cover learning styles, critical thinking, time management, study skills, Cornell Note-taking, or AVID (Advancement Via Individual Determination) learning strategies.

    Students who pass the College 101 quiz with a grade of 84 or higher, will only need to attend one workshop.

    Students also have the option to participate in our "What's Your Number?" event in lieu of one workshop.  This event is usually held right before mid-term exams at the Student Center.  During this event, students can obtain information on their cumulative GPA and completion rate--numbers that directly impact academic success and financial aid eligibility. 

  • Mentor Meetings
    Students will be assigned a mentor with whom they must meet once a week to discuss semester goals, academic progress, or any possible barriers to their education.  Students are required to make "significant and "productive" contact with their HATSS Mentor.  Calling to set up an appointment will not count as a "significant and productive."

    Students taking evening courses or those who work must still communicate with their mentor and comply with program requirements.

  • My Plan for Success
    Students are required to complete a My Plan for Success goal setting form during the College 101 seminar.  This plan is discussed with their Mentor during Mentor-Mentee meetings.

  • Mid-Term/End-of-Term Meeting with a HATSS Staff Member
    Students are required to meet with a HATSS Staff member right before mid-terms and before finals to follow-up on student progress and provide and also if the student needs any additional assistance.

  • Tutoring/Study Hall
    Students are required to attend tutoring and/or study hall at least one hour per course per week.  Tutors will sign the student's Tutoring Verification Log, which the student must turn in on Fridays at the AVID Academic Achievement Center at Learning Resource Center, 2nd floor.  If participating in study hall, students must sign in and sign out at the AVID Academic Achievement Center. Students who cannot attend tutoring because of schedule conflicts (ex. class schedule and tutoring schedule), must participate in Study Hall instead, during which time they can access tutoring videos and complete assignments.
  • Monthly Progress Reports
    Students are required to turn Monthly Progress Reports (MPR's) for each course in which they are enrolled.  Reports are due at the end of the month at the AVID Academic Achievement Center located at the LRC, 2nd floor.

  • Stay Informed
    Students must stay informed on correspondence sent via email/regular mail by the Office of Student Success/HATSS Mentoring Program.

  • Communicate with HATSS
    Students must contact the Office of Student Success for additional assistance, if they have any other questions, or if they have problems communicating with Mentor.

    Students must notify the Office of Student Success/HATSS Mentoring Program if their contact information changes (Ex. phone #, email, or mailing address).

  • Stay in Compliance
    Students who fail to comply with all HATSS program requirements risk being administratively withdrawn from all their courses.

Mentor Role & Responsibilities:

  • Attend a training session on the HATSS Mentoring Program
  • Meet with HATSS mentee once a week and document contacts using the HATSS Mentoring Contact Log
  • Monitor Mentee academic progress, student's My Plan for Success (goal setting plan), and encourage mentees to succeed.
  • Contact the Office of Student Success if: 1) your mentee is not complying with required meetings or communicating with you, 2) if you have any other problems related to mentoring or the mentee, or 3) for student referral services to campus or community resources (depending on the student’s needs).
  • Complete a Program Evaluation Form and submit with your Mentor Packet to the Office of Student Success at the end of each semester.
  • Notify the Office of Student Success if for some reason you are no longer able to serve as a HATSS mentor (medical leave, retirement, etc.)


Office of Student Success Role & Responsibilities:

  • Recruit HATSS Mentors from within the TSTC community
  • Provide program orientation and training to prospective HATSS mentors
  • Conduct individual program orientation and student intake
  • Provide referral services to campus and community resources to HATSS students, as needed
  • Monitor and track student academic progress
  • Monitor and track student participation in the HATSS Mentoring Program
  • Conduct Saturday College 101 Seminar
  • Conduct "What's Your Number?" event
  • Collect Workshop Verification Forms and Tutoring Logs (due at the AVID Academic Achievement Center in B101)
  • Serve as an additional support system for mentees and mentors
  • Collect program evaluations from mentees and mentors
  • Collecting Mentor Packets at the end of the semester


HATSS students should visit the Office of Student Success' AVID Academic Achievement Center at the LRC, 2nd floor to pick up tutoring schedules, C-Note sheets, HATSS forms, use laptops, drop off Workshop Verification forms, Tutoring Logs, or if they need any assistance.

Any questions regarding the HATSS Mentoring Program should be referred to Norma A. Salazar, Director of Student Success at (956) 364-4557/364-4163 or Jennifer Porras at (956) 364-4181.

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