2650 East End Blvd. South
Marshall, TX 75671
What about customer service?
Texas State Technical College (TSTC) is a public coeducational institution of higher education offering courses of study in technical education leading to the award of Certificates and Associate of Applied Science degrees. TSTC also provides technical education and training to business and industry, continuing education to the public, and training programs for community and state economic development. TSTC colleges are located in Harlingen, Marshall, Sweetwater and Waco with extension centers in Abilene, Brownwood and Breckenridge. TSTC serves students from more than 200 counties in Texas and TSTC graduates begin their careers in high-paying jobs across the state or continue their education at colleges and universities. TSTC graduates are highly valued by business and industry for their work ethic, knowledge and workplace skills.
The Texas State Technical College System will be a leader in strengthening the competitiveness of Texas business and industry by building the state's capacity to develop the highest quality workforce.
TSTC Customer Service Goal
It is the goal of Texas State Technical College faculty and staff to provide a level of customer service that is beyond expectation. We pledge to be...
We will deliver the highest quality services possible with the highest regard for honesty, integrity and ethical behavior.
Formal Written Complaint Handling Procedure.
Most questions or complaints can be addressed through routine college channels. If additional assistance is needed, you are encouraged to file a formal written complaint. TSTC is committed to your satisfaction. The Customer Service Representative for our college is Annette Ellis.
The TSTC Customer Service Representative will acknowledge your complaint and let you know the matter is receiving attention. You will be notified in writing within five working days of receiving the complaint as to the length of time it will take to resolve the issue.
The TSTC Customer Service Representative will investigate the complaint.
A solution that is consistent with TSTC policies, as well as applicable local, state, and federal laws, will be proposed to you in writing in the time frame specified.
You will be contacted by the Customer Service Representative within ten days of the written response to determine your satisfaction with the proposed solution and to be sure that the provisions of the solution have been implemented.
If you are not satisfied with the proposed solution, you may request that your complaint be considered by a Dispute Resolution Committee appointed by the college president. This committee will review all available documentation and render a decision as to the resolution of the complaint. All decisions of the committee are final and are not open to further review.