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Computer Systems Desktop Support

The Computer Systems Desktop Support Associate of Applied Science degree trains the candidate to support the information technology infrastructure of the new economy. Information Technology, once thought a luxury, is a mainstay of modern commerce and a requirement of the global marketplace. East Texas companies daily use modern data communications technology to participate in the global economy. The need for trained Desktop Support professionals to maintain and support the hardware and end users is more present than ever.

Area companies needing qualified include financial institutions such as banks, insurance companies, and accounting firms; educational institutions such as public school districts, private schools and colleges; area hospitals and medical offices; law offices; telecommunication companies such as cable, wireless carriers, and phone companies; municipal government offices; manufacturers; IT firms such as resellers, ISPs, software developers; and many other industries in the greater East Texas area.

A course of study in Computer Systems Desktop Support will include training on basic hardware and operating systems. This will cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, and preventive maintenance. Additional areas of training include soft skills, security, and networking.

The Computer Systems Desktop Support program requires that students demonstrate basic reading, writing and mathematical skills before enrolling.

Computer Systems Desktop Support Program Outcomes:

Graduates of the Associate of Applied Science in Computer Systems Desktop Support will:

  • Install, administer, and support common computing platforms and related devices in a connected environment.
  • Effectively communicate with customers and colleagues in a professional manner.
  • Carry out tasks with respect to legal factors, standard operating policies.
  • Conduct activities within safety protocols published by vendors and regulating agencies that minimize physical risk and damage to property or person.

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