At TSTC, we believe strongly in our vision and values of excellence, accountability, service, and integrity. We are committed to delivering the best quality service possible with the highest regard for honesty, integrity, and ethical behavior. As part of this commitment, we have established procedures for responding to formal complaints from the public.

If you have questions or complaints, most can be addressed through routine college channels. If you need additional assistance, you can file a formal written complaint.

Formal Written Complaint Handling Procedure

Submit your complaint in writing by printing, completing, and submitting the Effective Customer Relations Form to one of the contacts below, or call them.


ES 3.24 Student Grievances and Complaints

Complaints Relating to 504/ADAAA


Griselda Sanchez
Coordinator of Transition Services
300 Homer K Taylor Dr., Sweetwater, TX 79556
Chemese Armstrong
Campus Enrollment Executive
1600 Innovation Blvd (CR 108), Hutto, TX 78634
Georgeann Calzada
Campus Enrollment Executive
5333 F.M. 1640, Richmond, TX 77469
Janette Gomez
Community Standards Liaison
1902 N. Loop 499, Harlingen, TX 78550
Michelle Atkinson
Campus Enrollment Executive
2650 East End Boulevard, South, Marshall, Texas 75671
Jenny Rowe
Community Standards Liaison
3801 Campus Drive, Waco, TX 76705
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