At TSTC, we believe strongly in our vision and values of excellence, accountability, service, and integrity. We are committed to delivering the best quality service possible with the highest regard for honesty, integrity, and ethical behavior. As part of this commitment, we have established procedures for responding to formal complaints from the public.

If you have questions or complaints, most can be addressed through routine college channels. If you need additional assistance, you can file a formal written complaint.

Formal Written Complaint Handling Procedure

Submit your complaint in writing by printing, completing, and submitting the Effective Customer Relations Form to one of the contacts below, or call them.


ES 3.24 Student Grievances and Complaints

Complaints Relating to 504/ADAAA


Griselda Sanchez
Student Development Specialist
650 E Hwy 80, Abilene, TX 79601
Ronald Lopez
Student Development Specialist
3801 Campus Drive, Waco, TX 76705
Janette Gomez
Senior Student Development Specialist
1902 N. Loop 499, Harlingen, TX 78550
Nicholas Brannan
Student Development Specialist
2650 East End Boulevard, South, Marshall, Texas 75672
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