HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
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About the program
This course is designed for the technical support professionals who provide in-person support to internal employees, remote workers, or external customers and therefore must develop best-practice skills specific to this unique form of customer contact. This course includes the examination for the HDI Desktop Support Technician certification.
Class type
Online
Type
workforce
Industry
Computer & Information Technology
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