TSTC is dedicated to providing high-quality technical education that meets the workforce needs of Texas. With campuses across the state, we live our core values of excellence, accountability, service and integrity in everything we do.
We are committed to creating a respectful and supportive environment where students, guests, and visitors feel heard and valued. If you ever experience a concern or issue at TSTC, we want to make sure you know how to address it.
Most concerns can be resolved quickly and informally by speaking directly with your instructor, advisor, or the office involved. If a concern cannot be resolved this way, TSTC provides a formal grievance and complaint process to ensure fair and timely review.
Customer Service Complaints (Compact with Texans)
If you are a student, guest, or visitor and are not satisfied with the customer service you received, or you need help resolving a service-related issue, you can file a Customer Service Complaint under the Compact with Texans framework. Examples include:
Submit a Customer Service Complaint
Academic Grievance
An Academic Grievance may be filed if you believe you were treated unfairly in areas related to instruction. Examples include:
Non-Academic Grievance
A Non-Academic Grievance may be filed if you believe you were treated unfairly in areas outside the classroom. Examples include:
Under TSTC Policy ES 3.24 – Student Grievances, students must first complete the full grievance process outlined above — including informal resolution attempts, formal grievance submission, acknowledgment, and written resolution.
Only after receiving a written resolution to an Academic or Non-Academic Grievance, and if they believe the outcome is unsatisfactory, may students request a formal review by the Statewide Review Board.
Submit a Review Request to the Statewide Review Board (Maxient Form)
Requests must be submitted within three (3) working days of receiving the resolution letter. The Board will review all documentation, meet within ten working days, and issue a final written decision.
Please note: This review process does not apply to Customer Service Complaints filed under the Compact with Texans.
TSTC strictly prohibits retaliation against anyone who raises a concern, files a complaint, or participates in an investigation. If you believe you are experiencing retaliation, contact your campus Student Development Specialist right away.
Grievances and complaints through the Academic, Non-Academic, or Customer Service processes are meant to address concerns about instruction, services, or customer support.
These processes do not cover matters related to financial aid eligibility, student conduct or disciplinary actions, or Title IX concerns.
If your concern involves disability accommodations or accessibility, please contact Access & Learning Accommodations (ALA) or the ADA/504 Coordinator for assistance. You can learn more about their grievance procedure by visiting the Access & Learning Accommodations webpage.
Matters related to student conduct or Title IX are handled through their respective offices to ensure you receive the right kind of support, access, and resolution.
Students also have the right to file a complaint with the federal government under Title IX, Section 504, or other civil rights protections.
U.S. Department of Education – Office for Civil Rights
400 Maryland Avenue, SW
Washington, D.C. 20202-1475
202-453-6020 | OCR.DC@ed.gov
Complaints about a Texas higher education institution can also be filed with THECB.
Texas Higher Education Coordinating Board – Office of General Counsel
P.O. Box 12788, Austin, TX 78711-2788
512-427-6101 | studentcomplaints@highered.texas.gov
Submit a complaint through the THECB Complaint Portal
If you’re not sure which process applies to your situation, a Student Development Specialist can guide you. Each campus has a dedicated staff member to answer questions and help file grievances or complaints.
